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Terms & Conditions


By using this site, you agree to these terms of use. If you do not agree to these terms & conditions, you may not use this site.

Our prices include vat at 20%, a Vat invoice will be sent with every order.

Payment & Processing - After placing an order we process your credit/debit card or PayPal Account for payment. As soon full payment has been received we will begin to process your order & send you an email acknowledging receipt of your order. This email constitutes acceptance by us and at this point a contract is formed between us. It is our policy to charge your credit/debit card or paypal account for payment upon taking an order even if the goods are not immediately available for shipment.

When you place your order you will be directed to the Worldpay or Paypal secure server, their software encrypts all your personal information – including card number, name and address. This encryption process takes all the characters you enter and converts them into bits of code, which can then be safely transmitted over the internet. At no time are your details held in clear text on any website and no-one sees your credit card number not even us!

Credit and debit card orders can also be made by telephone on 028 777 22522.

Cancelling Orders pre-dispatch -   If you have placed an order & wish to subsequently cancel it please email: sales@toolville.co.uk stating reason for cancellation. Orders cannot be cancelled once the order has been given to the delivery company

Changed Your Mind - Returns Policy - If you change your mind about a product when you receive it, you have 30 days after delivery to inform us that you would like to return the item for a refund. It is your responsibility to ensure that returned goods reach us in good condition. They should be well safely packed and sent to:

Toolville, Unit 2, Limavady Business Park, 89B Dowland Road, Limavady. BT49 0HR

 PLEASE DO NOT WRITE OUR ADDRESS OR ANYTHING ELSE ALL OVER THE PRODUCT PACKAGING AS THIS WILL INVALIDATE YOUR RETURN AND YOU MAY NOT BE REFUNDED.

If you cancel your order under these provisions then you will be responsible (including paying delivery) for returning the goods to us in good condition or alternatively we can arrange collection should you wish to pay for it. You must make sure the goods remain undamaged, unopened (if blister packed etc) and unused.

Checking Deliveries For Shortages  - You agree to examine the delivery and report any missing items within 48 hours of delivery. We will not accept liability for any shortages if they are not reported within this period.

Checking Goods For Carrier Damage -(Please note that the following applies to carrier damage, which should be visible from external damage to the packaging. It does not apply to faulty goods, you are allowed a reasonable period to examine goods for faults after delivery) 

Specifications & Suitable of Goods – no warranty is provided or implied on the condition, life or suitability of the goods supplied for any particular purpose or use.  

Privacy Policy - We will not divulge any of your personal information to anyone. We promise to only use the information you give us to process your orders--and to safeguard it during that process. If you are a member of our email mail list, we will send you information via email about once a month regarding new offerings or private sales for mail list members only. When you sign up for our mail list, the right to use your email address to send email to you is implied.We value you as our customer, and appreciate the trust you demonstrate in us when you share your information with us. We promise to keep your information secure and secret.

Disclaimer - Should there be an error in the description or price of goods on the website, Tools and Fishing reserves the right to supply goods at the correct price. You will be notified by e-mail before any order is processed. Due to the proliferation of credit card fraud on the internet Tools and Fishing reserve the right to decline any order.

Tools and Fishing has made every effort to display the products as accurately as possible. Most products will have been described with sizes, lengths and accurate colour options. However, please be aware that colours and images vary slightly due to the photo’s and also the monitor they are viewed on.

 

Tools and Fishing is a trading name for Toolville Ltd
Vat No - GB 151027845 Company No - NI615607

Registered Office - 32 Lodge Road, Coleraine. BT52 1NB - (please do not send any goods to this address)